Help Desk - What are your shipping rates?
- How does Ask a Question work?
- How does an e-Gift work?
- How do I place an order with Fishpond.com.hk?
- What is an Unreliable Supplier Product?
- I am an author/publisher, how can I add my book to your site?
- Learn about Cash Rewards
- Can I use a PO Box for delivery?
- Learn about Sell Yours
- What payment methods can I use?
- What is Quote Me?
- If I send a gift, will they see the price?
- Is it safe to give out my credit card details online?
- Why does the same book have a different price?
- What do Sell Yours product conditions mean?
- What are Fishpond's Affiliate Terms?
- What is the Sell Yours handling fee on the Payment History?
- What is your Pre-order Price Guarantee?
- Can I sell a product that's not in your catalogue?
- Can I pick up my order?
- What region are your DVDs?
- What happens after an item is sold?
- I would like Fishpond to erase my customer data, how do I request this?
- How do I add another product to my order?
- I haven’t sold anything in a while, will anything happen to my account?
- When will I be paid for my sales?
- I used to have my credit card details saved on your website, but now I can't find them. Where are they?
- What is a Restocking Fee?
- What is an UltraViolet movie?
- Do you match the price of a competitor's product?
- Can I have a discount if I order in bulk?
- I can't find the book that I am looking for in your catalogue.
- Learn about Fishpond's Image Search
- Can you send me a tax invoice?
- I have a voucher code, how do I use it?
- What do the different product statuses mean?
- Can I email Fishpond My Credit Card details?
- Sell Yours rules and expectations
- My book contains a mis-print, what should I do?
- What does 'Quantity Available' mean?
- Why can't my order be delivered to a PO Box?
- How does your site calculate sales tax?
- How do I change my delivery address?
- Can I use A debit Card?
- What is the wishlist for?
- I am an author/artist/publisher, how can I add information/images about my product?
- How do I change my payment method?
- Do you have a product in stock?
- What does "Currently Unavailable New" mean?
- The hardcover book I received appears to have poorly cut page edges, should I return it?
- How does an e-Gift work?
- How can I play DVDs from other regions?
- What is Group Buy?
- Can I order a book that says out of print?
- How do I change the quantity of an item in my shopping cart?
- How do I delete an item from my shopping cart?
- Captcha Instructions
- Media Enquries
- When will my credit card be charged?
- What payment methods can I use?
- What is an Unreliable Supplier Product?
- I would like to reproduce material from a book, who should I contact?
- How do I change my delivery address?
- How do I log out from My Account?
- My order was damaged in transit, can I return it for a replacement?
- How can I change my password?
- I forgot my password
- What does 'Order Delayed Staff Checking' mean?
- How do I change my email address or my account name?
- I've completed the returns form. When will I receive my refund?
- Can I return an item I purchased on Fishpond.com.hk?
- My order has been cancelled. Where's my refund?
- Can you give me more information about a product in your catalogue?
- I am not receiving any emails from Fishpond.com.hk
- What is Fishpond's environmental policy?
- About My Account
- I received a shipped notification by email. When should I expect my order to arrive?
- I want to check previous helpdesk announcements
- Do you offer student discounts?
- How do I subscribe/un-subscribe from Fishpond emails?
- How do I cancel a product from my order?
- Where's my order?
- Credit Application Form
- Do you wholesale books and/or music?
- How do I apply for a wholesale / credit account?
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