Help Desk - Fishpond.com.hk
What are your shipping rates?
It all depends on where you live and what you buy! Our product listings will tell you if the shipping is included for that specific item and standard shipping rates are calculated at checkout.
Some large or heavy items may incur additional delivery fees based on your postcode. To see what delivery will cost you can enter your postcode on the product page and immediately see the exact shipping cost. Fishpond implements this additional postcode-based charge to fairly reflect the actual cost of delivery to different postcodes for these large or heavy items - this means if you live in a remote area you will pay more for delivery than a customer in a metropolitan area.
Fast shipping is available on some products. The shipping fee and estimated delivery time will be calculated for you during checkout. Fast shipping is sent directly from our Fishpond warehouse while standard shipping will be ordered from one of our suppliers.
You will receive an email when your order is shipped, which will include the estimated delivery timeframe.
Delivery to remote areas may take longer.
Please note we rely on various companies to provide delivery services but cannot guarantee delivery times.
If your order doesn't arrive within the given timeframe, please let us know via the order tracking system.
Can't find the answer to your question?Send us an email and we'll respond within 24 hours.