Promotional Information

In these days of so much cynicism about government, Unsung Heroes should remind us that there are still honest and courageous people working hard to serve the public interest. As a nation we simply have to do a better job in recognizing and supporting those who are making our democracy function better - efficiently, fairly, and without fear and favor. I'd like to think the kind of personal stories that Norma Riccucci tells can help encourage that effort. -- Paul Volcker, former chairman, Federal Reserve Board An outstanding book. Riccucci describes both the complexity and intensity of high-ranking public service jobs and the remarkable commitment of the people who hold them. She provides very useful portraits of public leadership, which will contribute to a better understanding of public management, leadership in public organizations, and the role of execucrats in public policy processes and decisions. -- Patricia W. Ingraham, The Maxwell School, Syracuse University An extraordinarily important, inherently interesting, and readable book... Coming at a time when political rhetoric all but denies that 'bureaucrats' can do anything right, Riccucci reminds us that they can indeed do much to make the United States (and the world) a better place to live. Additionally, she provides us with a valuable framework for systematically understanding how top civil servants achieve policy objectives. -- David H. Rosenbloom, Distinguished Professor of Public Administration, School of Public Affairs, The American University

About the Author

Norma M. Riccucci is a professor of public administration at Rutgers University.

Reviews

An extraordinarily important, inherently interesting, and readable book. . . . Coming at a time when political rhetoric all but denies that 'bureaucrats' can do anything right, Riccucci reminds us that they can indeed do much to make the United States (and the world) a better place to live. Additionally, she provides us with a valuable framework for systematically understanding how top civil servants achieve policy objectives.--David H. Rosenbloom, Distinguished Professor of Public Administration, School of Public Affairs, The American University

An outstanding book. Riccucci describes both the complexity and intensity of high-ranking public service jobs and the remarkable commitment of the people who hold them. She provides very useful portraits of public leadership, which will contribute to a better understanding of public management, leadership in public organizations, and the role of execucrats in public policy processes and decisions.--Patricia W. Ingraham, The Maxwell School, Syracuse University

In these days of so much cynicism about government, Unsung Heroes should remind us that there are still honest and courageous people working hard to serve the public interest. As a nation we simply have to do a better job in recognizing and supporting those who are making our democracy function better -- efficiently, fairly, and without fear and favor. I'd like to think the kind of personal stories that Norma Riccucci tells can help encourage that effort.--Paul Volcker, former chairman, Federal Reserve Board