Quality Chains; Processes; The Model; Commitment and Culture; Communication; Systems; Tools; Teamwork; Implementation.
NDD, ATD, is an illustrator and designer of educational and training materials, head of design and manager of the Media Service Unit, University of Sussex, co-founder and studio manager of Business Training and producer of corporate videos. Peter is co-author of Finance for Small Businesses, Total Quality Management, Selling Products and Services (all published by Butterworth-Heinemann).
'... excellent drawings providing easy to understand visual
explanations
and anecdotes.'
Professional Manager
'... a worthwhile read for anyone who seriously wants to improve
the
quality of their service. It might even convert a few
sceptics.'
Tim Cornick
'Ifyou are looking for a short but comprehensive introduction to
Total Quality Management, then this may be the book for you.'
British Journal of Administrative Management, July/August 1997
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