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SUCCESSFUL AUTHORS PAULINE ROWSON An accomplished conference speaker, Pauline Rowson ran her own Marketing, Training and PR Company, and has helped countless organisations to improve their customer service skills. She is the author of several business and motivational books. Her books are sold around the world and have been translated into several languages.

About the Author

An accomplished conference speaker, Pauline Rowson ran her own Marketing, Training and PR Company, and has helped countless organisations to improve their customer service skills. She is the author of several business and motivational books. Her books are sold around the world and have been translated into several languages.