1. Background and context
2. The value accorded to records
3. Information preferences
4. Language considerations and regional technological infrastructure
5. Information-related competencies
6. Awareness of environmental requirements relating to records
7. Corporate information technology governance
8. Trust in recordkeeping systems
9. Bringing it all together
Gillian Oliver is an academic at the School of
Information Management, Victoria University of Wellington, New
Zealand. Her PhD is from Monash University, Melbourne, Australia.
Her research interests centre on organisational culture, and the
influences this has on the way that information is managed. She is
the author of Organisational Culture for Information Managers
(Chandos, 2011) and a Co-editor in Chief of Archival Science.
Fiorella Foscarini holds a PhD in archival studies from the
University of British Columbia, Vancouver, Canada. Prior to joining
the Faculty of Information at the University of Toronto, she worked
as senior archivist for the European Central Bank. In her teaching
and research, she uses archival science, diplomatics and genre
theory, as well as ideas of organizational culture and information
culture to investigate how records are created, managed, and
preserved in organizations.
Oliver and Foscarini have used their wealth of experience in the
countries in which they have lived and worked (th UK, the USA,
Canada, NZ, Germany and Italy) to inform this interesting and
thought-provoking work which I recommend to practitioners in the
information and records management world.
*Archives and Records*
The authors' aim is twofold: 1) to identify "the messy and
difficult issues which are inevitable when we attempt to manage
records in organization", and 2) to address those issues. Their
practical experience with archives and records management as well
as their theoretical knowledge enables them to present theoretical
basics and write a handbook for developing records management
procedures and practices in organizations...The structure of the
book and each chapter is very clear and systematic. The
introductory paragraph explains the content of the chapter. Each
chapter ends with a summary, a section of next steps, notes and
references. Numerous clear and non-intrusive cross-references avoid
overburdening the reader and the text with explanations.
*Library Review*
Oliver and Foscarini have produced a very useful manual for the
analysis of a nebulous and often misunderstood concept of
'information culture'. The book's real value is its potential to
equip the records manager with a deeper awareness of the
constraints and motivators that shape people's attitudes toward
information and recordkeeping and thus provide the foundation upon
which properly targeted actions and strategies can be
formulated.
*Archives and Manuscripts*
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