Table of Contents

Contents: Getting started; The basics; Staff; Policies, procedures, risk and liability; Outsourcing/insourcing; In-house teams; Maintenance; Environmental management; Waste; The fleet; Appendices [(Strategic objectives (education), Strategy for heating and ventilation, Opening hours, Health & safety rules for contractors, Sustainability policy, Bomb threats, Emergency procedures, Preliminary particulars, Helpdesk strategy, Operational and maintenance (O & M) manuals, O & M layout, Service level agreements, Cleaning specification, Grounds maintenance specification, Health & safety questionnaire, Self-assessment reports (SAR)]

Reviews

'Drawing on his own experience day-to-day FM experiences, the author takes a practical rather than academic approach to the multiple challenges and constantly moving requirements facing facilities managers. ...is an easy read and provides a quick overview of some FM related topics... ...it has relevance for students and junior facilities managers'. FMANZ Newsletter 'The detail is bullet point and easy on the reader... I did find myself easily captured by the book and did take out some good points... ...a great read...' Building Engineer