Table of Contents

1: Tourism today
Being managed and being a manager, the current state of tourism, challenges for tourism managers
2: NTOs
Running meetings, assessing attributes of the UK, market research, national brand image
3: Managing tour operations
Gaining the upper ground, developing a package for your area, a product development meeting
4: Hotel management
Great places to work, major hotel corporations, success in the hotel trade
5: e-Travel
Time management, online purchases of travel products, proactive marketing
6: Quality in tourism
Giving and receiving feedback well, quality service programme, customer journey
7: The impacts of tourism
How to behave in meetings, the impact of tourism in your area, global warming and tourism
8: Built attractions
Built attractions in your country, theme park planning
9: Events management
Teamwork, events management with tourism training courses, the job of events organiser
10: Sustainable tourism
Dealing with difficult staff, ecotourism in your region, putting sustainability to work
11: Social tourism
Planning a workshop, awareness access, opportunity, the benefits of holidays for young people
12: Tomorrow's tourism
Security systems, an expert's view, scenario planning, presenting the future of tourism

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