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Knowledge Management in Hospitality and Tourism:
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Table of Contents
INTRODUCTION
Achieving Competitiveness Through Knowledge Management
ARTICLES
Implications of New Economy Traits for the Tourism Industry
Knowledge Management for Quality Improvements in Hotels
Knowledge Supply Chain Matrix Approach for Balanced Knowledge Management: An Airline Industry Firm Case
The Knowledge CaféA Knowledge Management System and Its Application to Hospitality and Tourism
Cross-Border Destination Management Systems in the Alpine RegionThe Role of Knowledge Networks on the Example of AlpNet
Towards Using Knowledge Discovery Techniques in Database Marketing for the Tourism Industry
Index
Reference Notes Included
About the Author
Pyo, Sungsoo; Bouncken, Ricarda B
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