List of Tables, Figures, and Exhibits xi
Introduction: Getting the Most From This Resource xiv
Why Improve OTJ? xv
Purpose xvii
Overview of the Contents xvii
Pretest: Does Your Organization Need a Planned On-the-Job
Training Program? xix
The Pretest xix
Scoring and Interpreting the Pretest xxi
PART ONE: FOUNDATIONS OF OJT: Building an Effective
Organizational Climate to Support OJT 1
1 The Benefits of Effective On-the-Job Training 3
Unplanned OJT: A Case Study 4
Importance of OJT 5
Coaching, Mentoring, and OJT 7
A Short History of Planned OJT 8
Research on Planned OJT 9
Barriers to OJT 11
Surmounting Barriers to OJT 12
Summary 13
2 Building the Right Foundation: From Identifying Goals to
Establishing an Action Plan 14
Determine Program Purpose 14
Clarify Program Goals and Objectives 17
Identify Program Customers 18
Formulate Program Policy and Philosophy 19
Develop Program Action Plan and Schedule 10
Summary 20
3 Ensuring Sound Management and Consistent Results 21
Oversight Responsibility 21
Rewards and Incentives 23
Budgeting and Funding 25
Record Keeping 26
Summary 27
4 Preparing Trainers and Learners 28
Training the Trainers 28
Training the Learners 35
Summary 41
PART TWO: PREPARING AND DELIVERING OJT 43
5 Discovering Needs: How to Determine When OJT Is Appropriate
45
The DAPPER Model 45
Questions That Determine OJT Needs 46
Summary 57
6 Analyzing Work, Worker, and Workplace: How to Fit the
Training to the Job 59
Work Analysis 59
Worker Analysis 69
Workplace Analysis 74
Summary 74
7 Preparing the Training Plan: How to Develop the Right
Sequence of Activities 76
Steps for Preparing OJT 76
Designing Instructional Materials 80
Summary 93
8 Presenting the Training: How to Conduct the OJT Session
96
Desirable Characteristics of Trainers and Learners 96
Steps Governing OJT Presentation 98
Summary 102
9 Evaluating Results: How to Assess Post-Training Job
Performance 104
OJT and Kirkpatrick?s Levels of Evaluation 104
Level 1: Evaluating Reactions 105
Level 2: Evaluating Learning 108
Level 3: Evaluating Behavioral Change 111
Level 4: Evaluating Organizational Results 114
OJT and the Balanced Scorecard 118
Summary 118
10 Reviewing Aids and Alternatives to OJT: How to Ensure the
Right Mix of Performance Interventions 119
Determining Whether an Aid or Alternative Is Needed 119
Aids to OJT 120
Additional Tools to Support OJT 128
Researching Corporate Culture-Specific Competency Development
Strategies 134
Summary 139
PART THREE: REFLECTIONS ON OJT 141
11 Six Important Success Factors for Comprehensive OJT
Programs 143
Success Factor 1: Avoid Discrimination in OJT 143
Success Factor 2: Enlist the Participation of Key People 144
Success Factor 3: Encourage the Preparation of Current Job
Descriptions?But Plan for the Future 145
Success Factor 4: Integrate Internship, Cooperative Education,
and Apprenticeship Programs with OJT 145
Success Factor 5: Establish Measurable Job Performance
Standards
and Objectives and Link Them to OJT 148
Success Factor 6: Plan for Cross-Training and Multiskilling
149
Glossary 153
References 156
About the Authors 167
Index 169
Pfeiffer Publications Guide 179
William J. Rothwell is professor in charge of workforce learning and performance in the Workforce Education and Development Program in the Department of Learning & Performance Systems, College of Education, The Pennsylvania State University. He is co-editor of Practicing Organization Development, and author of The Action Learning Guidebook, from Pfeiffer. H.C. Kazanas is professor emeritus of education at the University of Illinois, Urbana-Champaign and now resides in Naples, Florida. Rothwell and Kazanas are the co-authors of Mastering the Instructional Design Process, 3rd edition from Pfeiffer.
Ask a Question About this Product More... |