Table of Contents

Chapter 1; Chapter 2; Chapter 3; Chapter 4; Chapter 5; Chapter 6; Chapter 7; Chapter 8; Chapter 9; Chapter 10; Chapter 11; Chapter 12; Chapter 13; Chapter 14; Chapter 15; Chapter 16; Chapter 17; Chapter 18; Chapter 19; Chapter 20; Chapter 21; Chapter 22; Chapter 23;

About the Author

Wayne A. Wiegand is a professor at the School of Library Information Studies, University of Wisconsin-Madison. Donald G. Davis, Jr. is a professor at the Graduate School of Library and Information Science, University of Texas at Austin.