Table of Contents

1. Randall Assumes Command
2. A New Beginning
3. Peter's Report
4. Peter's Report Continued
5. The First Off-Site
6. Voices from the Factory
7. The Democracy of Dunces
8. The Second Off-Site: Purpose and Vision
9. Doing It
10. Taking the Vision to Stakeholders
11. Changes Begin to Happen
12. Muddling Along
13. Quality, Information and Communication
14. Breakfasts with Randall
15. A Crisis Tests Our Resolve
16. More Thoughts on Information
17. Death and a Resolve
18. Responding to a Competitive Threat
19. Another Kind of Casualty
20. The Impact of Structures and Systems

About the Author

Alan Green is an independent consultant associated with the Kaizen Institute of America, a consulting firm specializing in the repatriation and integration of Japanese and American quality improvement principles, concepts, systems, and processes; and with The Commonweal Group, concerned with enhancing the learning of organizations, and preserving the viability of small cities and towns. He has been a university professor at the University of California, Riverside, and executive director of the Irwin-Sweeney-Miller Foundation, and has held managerial and leadership positions in retail, manufacturing, and service organizations, including director of management and organizational development at Atlas Crankshaft, a Cummins Engine Company subsidiary, and vice president for organizational leadership and human resources at Schneider National.