How Fishpond Works

Great Prices

Great Prices

Huge Selection

Huge Selection

Delivery Included

Delivery Included

Fishpond works with suppliers all over the world to bring you a huge selection of products, really great prices, and delivery included on over 15 million products that we sell. We do our best every day to make Fishpond the best place for customers to shop and get what they want — all at the best prices online.

Last year we sold a product every 7 seconds and gained a new customer every 51 seconds — so what are you waiting for?

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Great Prices

Great prices

We search around the world for products from thousands of sellers to find the best deals on the products you want. Because we don’t hold stock of the items ourselves, we don’t have to pass on the additional costs associated with keeping a physical store, plus customers get the benefit of a strong New Zealand dollar.

Huge Selection

Huge Selection

Who says because we live in a small country we shouldn’t be able to buy what is available overseas? Unlike a physical store, our shelf space is limitless. We source everything we can from around the world so you’ll find lots of products on Fishpond that you can’t buy anywhere else.

Delivery Included

Delivery Included

Delivery is included in the price on over 15 million products that we sell, which means you don’t have to pay expensive additional shipping rates for items coming from other countries.

It’s important to note that due to ordering from overseas suppliers, our delivery times may seem a bit longer than some other sites, but for customers who don’t need an item urgently, it’s worth a little extra wait to get their items at such a good price. Also, as our products often travel by mail, so we don’t always know where an order is every step of the way. But if you want to upgrade to a tracked service for a small fee, most of the time you can — it’s up to you to choose.

Other stuff

Other stuff

We have some other things our customers love too — unbiased customer reviews (no one is paid or rewarded for them), great product recommendations, and a generous returns policy that lets you return any item within 30 days of it being delivered.

Low prices, huge selection and delivery included! It sounds too good to be true…

Since we don’t hold stock ourselves, we do rely on third parties. Occasionally they make mistakes meaning a product we thought was in stock may be unavailable — in which case we’ll let you know just as soon as we can and explain your options.

Also, the delivery times are our best estimates only. Many things can delay your order, including freight delays, bad weather, customs inspections and the local post service. If we do know there is a delay, we’ll email you as soon as we can with the updated delivery time.

So while we do our best to make sure your order arrives in full and on time, if you absolutely, positively need something guaranteed to arrive on time, like your mother in law’s birthday present, then we recommend you choose an item in stock at our warehouse.

Fishpond brings you the lowest prices from around the world

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