Help Desk - Fishpond.com.hk

I've completed the returns form. When will I receive my refund?

Please allow up to 30 working days for your return to be processed.

As soon as we have received your return and your refund has been completed, we will send an email notification to confirm.

If you do not receive an email notification after 30 working days, please contact us.

Can't find the answer to your question?

Send us an email and we'll respond within 48 hours.

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Announcements

21/3/17 - USA Delivery Delays

Customers are advised to expect mail and parcel delivery service disruptions across parts of the USA, due to severe weather conditions.

Delivery will be attempted when it is safe to do so, however customers may experience some minor delays.

We apologise for any inconvenience.