Help Desk - Fishpond.com.hk

Can I return an item I purchased on Fishpond.com?

Most items can be returned for a full refund less shipping charges within 30 days of the item being shipped, provided it is in new, resalable condition.

Once we receive your return, we will provide a refund less shipping charges and a restocking fee of $5 minimum or 17% of the value paid for the product.

We are unable to accept CDs, DVDs, games or software as returns, unless the goods are faulty or factory sealed and unused. eBook orders are non-refundable. Perfumes and cosmetics must be sealed and unused.

You can choose to have your refund paid out by credit card refund or Fishpond credit to use on your next purchase.

To return an item please use our online returns form.

Can't find the answer to your question?

Send us an email and we'll respond within 48 hours.

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Announcements

14th December - Holiday deliveries

For orders due to arrive within the next couple of weeks, please allow a few extra working days for delivery.

Possible delays may occur due to the upcoming Christmas and New Year holidays.

Wishing you and your family a safe and happy holiday.

The Team at Fishpond