Help Desk - Fishpond.com.hk

What is your Pre-order Price Guarantee?

The price of a pre-order can sometimes change between the time you purchase a product and the time it is released. We guarantee that if the price of your pre-order is cheaper at the time of release, we will automatically update your order so that you are charged the lower price.

If you find that the price of your pre-order has dropped, there's no need to do anything. We process these daily and you will receive an email notification informing you that your order has qualified for the Pre-order Price Guarantee.

Please note that if you have already paid for your order, a refund will be credited to your Fishpond account.

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Send us an email and we'll respond within 48 hours.

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Announcements

21/3/17 - USA Delivery Delays

Customers are advised to expect mail and parcel delivery service disruptions across parts of the USA, due to severe weather conditions.

Delivery will be attempted when it is safe to do so, however customers may experience some minor delays.

We apologise for any inconvenience.