Help Desk -

I received a shipped notification by email. When should I expect my order to arrive?

The email that states your order has shipped will state an estimated delivery timeframe.

Please note that delivery targets are a guide only and we cannot provide a guarantee that your item will arrive within the delivery target.

If the order doesn't arrive after 2 working days from the final date in the delivery estimate, please let us know via the order tracking system.

Can't find the answer to your question?

Send us an email and we'll respond within 48 hours.

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14th December - Holiday deliveries

For orders due to arrive within the next couple of weeks, please allow a few extra working days for delivery.

Possible delays may occur due to the upcoming Christmas and New Year holidays.

Wishing you and your family a safe and happy holiday.

The Team at Fishpond